Make sure you've entered the correct email address and password for the Guest profile.

If you still can't log into your Guest account after entering the correct login details, try one of the following solutions:

Visit our website in an incognito window.
Use a different browser.
Try logging in on a different device.
Clear cookies and cache in your browser.

If you've forgotten your password, click the "I've forgotten my password" button at the bottom of the login window. You'll receive an email with a link to reset your password. Use this link to set a new password for your Guest profile.

Please note that the link you receive by email is only valid for one hour for security reasons. After this time, the link will no longer work.

If you're having trouble changing your password, please contact us by email. Our Guest service will be happy to help solve the problem.

PLEASE NOTE: If you created a Guest account via automatic integration with your Facebook account, reset the API settings in your Facebook account. In this case, resetting your password in our system may not help.

How can we help?

We've put together the most common questions regarding reservations. Here are our tips and advice!

All topics

Booking process

booking cancellation

guest profile

vouchers and discount codes

FAQ

at the restaurant

Contact us

claims

About the festival

Payment

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